Universiteit Antwerpen University of Antwerp - Helpdesk for International Students
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Law-General: How does the helpdesk work? Article rated 2.8/5.0
The helpdesk has two important functions: the Knowledgebase (or FAQ section) and 'Submit a ticket'. In the Knowledgebase you will find frequently asked questio
Law-General: Do I need to bring a doctor’s certificate to the faculty student administration office if I am absent during the academic year? Article rated 2.0/5.0
If you are absent from a lecture, you are in principle not required to provide the faculty student administration with a valid certificate. For courses that require your presence (e.g. practicals, se...
Law-General: I need a study credit certificate. Where can I get one? Article rated 2.6/5.0
Credit certificates provide information about your enrolment at the University of Antwerp, and can be obtained via SisA until 30 June of the running academic year. If you would like to obtain a credit...
Law-General: How can I change my 'Forward email' settings? Article rated 2.3/5.0
You can simply have all your mails forwarded to your personal mailbox by opening your university webmail (which is accessible via Blackboard under "Tools") and then opening the Settings menu > View...
Law-General: I have no access to the Master of Laws organisation on Blackboard. What do I need to do? Article rated 1.8/5.0
In order to get access to the Master of Laws organisation on Blackboard, you need to set it up  via Blackboard > My Organisations > Organisation search (search box at bottom of page): fill in 'M...
Law-General: What can I do if I don’t get a reply to my request from the helpdesk? Article rated 3.0/5.0
Replies will be sent automatically to the email address you provided, so you always need to verify that you have given your correct email address in your request. If you still haven't received any rep...
Law-General: How can I reopen a closed request in the helpdesk? Article rated 3.3/5.0
If you have sent a request to the helpdesk (i.e. 'submit a ticket'), then you will be able to see its ID number; you will also see it in the confirmation email sent to you. If the request has been cl...
Law-General: How does SisA work? Article rated 2.6/5.0
A quick reference guide for SisA is available for download from Blackboard under the section "Guide for new students". Make sure you have opened the English version of the faculty site on Blackboard. ...

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