Personal data: My photo for the student card was rejected. What should I do?

If your photo in SisA was rejected because it does not meet the conditions as stated in this FAQ article, a reason will also be mentioned.

Below you can read what action you need to take for each reason:

• Background too busy: Make sure there are no other people or parts of people in the background or next to you. Try to avoid a background with too many different colors.
• Copy of photo: Do not use a scan of an existing photo with stamps or markings on it.
• Eyes not visible: Take a photo with your eyes open and without sunglasses or a mask.
• Face not visible enough: Crop your photo so your face is at least 2/3rd of the photo.
• Insufficient contrast: Take a photo with sufficient contrast.
• Landscape instead of portrait: Make sure the photo is in portrait mode. It should not be a horizontal rectangle.
• No front view: Make sure your entire face is visible.
• No portrait dimensions: Make sure your photo has a ratio of 4:3 (H:W).
• Optically distorted: Parts of the photo are distorted.
• Out of focus: Make sure your photo is sharp enough (increase the resolution if necessary).
• Overexposed: Make your photo less bright.
• Square instead of portrait: Make sure the photo is in portrait mode. It should not be square.
• Tilted photo: Make sure your photo is upright when uploading.
• Too much facial shadow: Take a photo without shadow on your face.
• Too much white space: Make sure the photo has no excessive borders (white or black). Crop your photo if necessary.
• Underexposed: Make your photo brighter.
• Unnatural features: Take a photo without abnormal or unnatural color or without image distortion.
• Unusable (see helpdesk): There are multiple problems with the photo. Consult the full conditions in the FAQ.