Universiteit Antwerpen University of Antwerp - Helpdesk for International Students
Knowledgebase
Universiteit Antwerpen - Helpdesk for International Students > University of Antwerp - Helpdesk for International Students > Knowledgebase

Search help:


Tuition fee: Certain facilities in SisA (and access to the student portal) were blocked due to an outstanding debt. What to do now?

Solution

Certain facilities in your SisA self-service will be blocked if you do not settle your outstanding debt after a warning via email. As a result, the student portal is also blocked the next day.

Your email access is never blocked. You also still have access to your personal and financial data in your SisA self-service.

As soon as we receive payment of the outstanding debt in SisA, the hold in SisA will be removed and the hold in the student portal will disappear the day after the payment is registered in SisA.

Please note that it can take 2 to 3 working days before we receive a payment.

If the payment is not visible in SisA, we have not yet received the payment.
If the payment is visible in SisA, then the hold has already been removed on the day the payment was received and the student portal will be available again the next day after payment.

There is therefore no point in sending messages in the above situations.

Only if the payment was made at least five working days ago and is still not visible in your SisA self-service, you may provide us with a scan of the proof of payment via the helpdesk. After checking, we can exceptionally remove the hold in SisA and the student portal will be active again the next day. If effective payment is not made, the hold will be reinstated.

 
Was this article helpful? yes / no
Related articles Tuition fee: I have paid my tuition fee but I cannot see the payment in SisA
Law-Enrolment: Why has my account been blocked?
Tuition fee: How can I request a payment plan?
Tuition fee: Where can I find the information to pay the tuiton fee?
Tuition fee: How can I get a proof of payment?
Article details
Article ID: 289
Category: Tuition fee
Date added: 2023-12-05 16:51:46
Views: 688
Rating (Votes): Article rated 1.0/5.0 (1)

 
« Go back

 
Powered by Help Desk Software HESK, brought to you by SysAid

© UAntwerpen Privacybeleid